Privacy Policy

Last updated: February 9, 2024

Welcome to Growbal (Growbal.net) registered as a limited liability platform (LLC) in Sharjah Media City (SHAMS), Sharjah, United Arab Emirates. We are committed to protecting your confidentiality whether you are browsing for information or conducting business via Growbal electronically. The storage and processing of all personal data on Growbal is done in accordance with the laws of the Emirate of Sharjah and the applicable federal laws of the United Arab Emirates. We have created this Privacy Policy to explain the policies and procedures we follow to collect, use, and protect personal data and information when you (“User”, “you”, “your”) access our digital platform Growbal.net (“Growbal”, “Platform”, “we”, “us”, “our”) and avail our services ("Services"). By using Growbal, you agree to the terms of this Privacy Policy.

Interpretation

The words, of which the initial letter is capitalized, have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Personal Data

Encompasses information pertaining to an individual or any identifiable person, either directly or indirectly through data linkage. This includes, but is not limited to, the individual's name, voice, image, identification number, electronic identifier, geographic location, or any combination of physical, physiological, economic, cultural, or social traits. It also encompasses sensitive personal data.

Sensitive personal data pertains to information that directly or indirectly discloses an individual's familial or ethnic background, political or philosophical viewpoints, religious affiliations, criminal history, biometric details, or health-related information.

Service Provider

Means any natural or legal person who processes the data on behalf of the Platform. It refers to third-party companies or individuals employed by the Platform to facilitate the Service, to provide the Service on behalf of the Platform, to perform services related to the Service or to assist the Platform in analyzing how the Service is used.

Third-party Social Media Service

Refers to any platform or any social network platform through which a user can log in or create an account to use the Service.

Usage Data

Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.

1. Information We Collect

We collect various types of personal information when you use Growbal, including:

  • Account registration details (such as email, mobile no., username, and password)
  • Payment information (such as credit card or bank account details)
  • Identification information (such as passport copy and National I.D.)
  • Business information (such as trade license and tax certificate)
  • Device information (such as IP address, browser type, and operating system)
  • Usage data (such as interactions with our platform, pages visited, and preferences)
  • 2. Information from Third-Party Social Media Services

    Growbal allows you to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google
  • Facebook
  • Instagram
  • LinkedIn
  • If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal Data that is already associated with your Third-Party Social Media Service's account, such as your name, your email address, your activities, or your contact list associated with that account.

    You may also have the option of sharing additional information with Growbal through your Third-Party Social Media Service's account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving Growbal permission to use, share, and store it in a manner consistent with this Privacy Policy.

    3. How We Use Your Information

    We use the information we collect for the following purposes:

  • To manage your registered account as a user of Growbal and give you access to different functionalities of the Service .
  • To personalize user experience and content.
  • To communicate with users (such as responding to inquiries and providing updates).
  • To develop a contract between You and another user for the exchange of services via Growbal .
  • To process transactions via an escrow service .
  • To analyze usage trends and improve our platform.
  • To comply with legal obligations and enforce our policies.
  • To contact You by email, phone calls, SMS or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and educational content.
  • We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our service users is among the assets transferred.
  • We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.
  • 4. Data Sharing and Disclosure

    We may share personal information with third parties for the following purposes:

  • We may share data with third-party service providers who assist us in operating our platform, processing payments, and delivering services.
  • We may share data with trusted business partners to offer complementary products or services.
  • We may disclose information to comply with legal requirements, enforce our policies, or protect our rights, property, or safety.
  • We may transfer data in connection with a merger, acquisition, or sale of assets.
  • 5. Data Security

    Growbal takes reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    6. Retention of Your Personal Data

    Growbal will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The Platform will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

    7. Transfer of Your Personal Data

    Your information, including Personal Data, is processed at the Platform's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    The Platform will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    8. Deletion of Your Personal Data

    You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you.

    Our Service may give you the ability to delete certain information about you from within the Service.

    You may update, amend, or delete your information at any time by signing in to your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

    Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

    9. Escrow Service

    We work with an external escrow service provider to facilitate secure transactions on our platform. The escrow service acts as a trusted intermediary, holding funds securely until both parties fulfill their obligations.

    These sub-clauses provide transparency and clarity regarding the use of the escrow service for facilitating payments on the platform, ensuring users are informed about the handling of their payment information.

    9.1. Types of Data Collected for Escrow

    When you engage in transactions using the escrow service, we collect certain personal data necessary for payment processing, including payment details (such as credit card information or bank account details) and contact information.

    9.2. Data Sharing with Escrow Service

    In order to facilitate transactions, we share relevant personal data with the escrow service provider. This may include your payment details and transaction history, which are shared securely and solely for the purpose of completing transactions.

    9.3. Security Measures

    The escrow service provider employs industry-standard security measures to safeguard your payment information. These measures include encryption, firewalls, and regular security audits to protect against unauthorized access or disclosure.

    9.4. Data Retention

    The escrow service provider retains your payment information only for as long as necessary to complete transactions and comply with legal obligations. After transactions are completed, your payment details may be securely archived for a limited period in accordance with applicable laws and regulations.

    9.5. Legal Basis for Data Processing

    The processing of your payment information by the escrow service provider is based on the legal basis of contract performance, as it is necessary to fulfill our contractual obligations to you in facilitating transactions on our platform.

    9.6. User Consent

    By engaging in transactions facilitated by the escrow service, you consent to the collection, processing, and sharing of your payment information as described in this privacy policy.

    9.7. Third-Party Service Providers

    In addition to the escrow service provider, we may also utilize third-party payment processors to facilitate transactions. Your payment information may be shared with these providers solely for the purpose of processing payments securely and efficiently.

    9.8. User Rights

    You have the right to access, rectify, or delete your payment information held by the escrow service provider. You may also withdraw consent for the processing of your payment information at any time by contacting us as outlined in this privacy policy.

    10. Your Rights and Choices

    You have certain rights regarding your personal information, including the right to access, update, or delete your data. You can manage your preferences and opt-out of certain communications or data processing activities. Please contact us using the information provided below to exercise your rights.

    11. Your Rights under GDPR

    Under the GDPR and similar data protection laws, you have certain rights regarding your personal information, including:

  • You can request access to your personal data and information about how it is processed.
  • You can request correction of inaccurate or incomplete data.
  • You can request deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • You can request restriction of processing of your personal data under certain circumstances, such as when its accuracy is contested.
  • You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • You can object to the processing of your personal data for direct marketing or legitimate interests, unless we demonstrate compelling legitimate grounds for the processing.
  • If we process your personal data based on consent, you can withdraw your consent at any time.
  • 12. International Data Transfers

    Your personal information may be transferred to and processed in countries outside of your own jurisdiction, where data protection laws may differ. By using Growbal, you consent to the transfer of your information to countries that may have different data protection laws.

    13. Children's Privacy

    Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

    If we need to rely on consent as a legal basis for processing your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

    14. Links to Other Platforms

    Our Service may contain links to other platforms that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

    15. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform or by other means.

    16. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us on hi@growbal.net

    Growbal Cookies Policy

    Growbal uses cookies and similar tracking technologies to track your activity on Growbal and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our platform. The technologies we use may include:

    Cookies or Browser Cookies

    A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a Cookie is being sent. However, if you do not accept cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

    Web Beacons

    Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Growbal, for example, to count users who have visited those pages or opened an email and for other related platform statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

    We use both Session and Persistent Cookies for the purposes set out below:

    Necessary / Essential Cookies

  • Type: Session Cookies
  • Administered by: Growbal
  • Purpose: These Cookies are essential to provide You with services available through the Platform and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies

  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These cookies identify if users have accepted the use of cookies on the platform.
  • Functionality Cookies

  • Type: Persistent Cookies
  • Administered by: Growbal
  • Purpose: These cookies allow us to remember choices you make when you use the platform, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the platform.
  • Growbal Terms and Conditions

    1. Introduction

    Welcome to Growbal, a B2B digital platform connecting businesses worldwide. By using our platform, you agree to comply with and be bound by these terms and conditions. Please read them carefully before using our services.

    2. Registration and Account

    To access certain features of our platform, you may need to register and create an account. You agree to provide accurate, current, and complete information during the registration process and to update your information promptly if it changes.

    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access to your account.

    3. Use of Services

    You may use our platform solely for lawful purposes and in accordance with these terms and conditions. You agree not to use our services for any illegal, harmful, or fraudulent activities.

    You are responsible for all content you post or upload on our platform. Ensure that your content complies with applicable laws and regulations and does not infringe on the rights of others.

    4. Transactions

    Our platform facilitates transactions between businesses via an external escrow service provider. We are not a party to any transactions between users and do not guarantee the quality, safety, or legality of the products or services offered by users.

    You agree to resolve any disputes with other users directly. We are not responsible for resolving disputes between users or for any damage resulting from transactions on our platform.

    5. Intellectual Property

    All content on our platform, including text, graphics, logos, and trademarks, is the property of Growbal or its licensors and is protected by copyright and other intellectual property laws.

    You may not use, reproduce, modify, or distribute our content without prior written consent from Growbal.

    6. Privacy Policy

    Our privacy policy governs the collection, use, and disclosure of personal information on our platform. By using our services, you consent to the terms of our privacy policy.

    7. Cookies Policy

    Our cookies policy provides you with information on the kind of cookies our platform uses, how these cookies are used, and how users can control cookies placement. By using our services, you consent to the terms of our cookies policy.

    8. Governing Law and Dispute Resolution

    These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or relating to these terms shall be resolved exclusively by Dubai Courts.

    9. Modification of Terms

    We reserve the right to modify or update these terms and conditions at any time without prior notice. Your continued use of our platform after any changes indicates your acceptance of the updated terms.

    Contact Us

    If you have any questions or concerns about these terms and conditions, please contact us on hi@growbal.net

    DISCLAIMER

    The information provided by Growbal (“we”, “us”, or “our”) on Growbal.net (the “Platform”) is for general informational purposes only. All information on the Platform is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Platform. UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABLITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

    EXTERNAL LINKS DISCLAIMER

    The Platform may contain (or you may be sent through the Platform) links to other websites or content belonging to or originating from third parties or links to platforms and features in banners or other advertising. Such external links are not investigated, monitored or checked for adequacy, accuracy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD PARTY PLATFORMS LINKED THROUGH THE SITE OR ANY PLATFORM OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO, OR IN ANY WAY RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ACKNOWLEDGE THAT NO REPRESENTATION HAS BEEN MADE BY US AS TO THE FITNESS OF THE THIRD-PARTY SERVICES FOR YOUR INTENDED PURPOSE.

    LIMITATION OF LIABILITY

    IN NO EVENT WILL WE BE LIABLE TO YOU FOR (A) ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR EXTRA- CONTRACTUAL DAMAGES OF ANY KIND; OR (B) ANY LOSS OF DATA OR BUSINESS, DIMINUTION IN VALUE, LOSS OF PROFITS OR REVENUE, OR BUSINESS INTERRUPTION, REGARDLESS OF LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), WHETHER OR NOT FORESEEABLE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT TO THE EXTENT LIMITED BY APPLICABLE LAW, AND REGARDLESS OF THE BASIS FOR ANY CLAIM BY YOU (EVEN IF BASED ON NEGLIGENCE).”

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