Privacy Policy

1. Introduction

This Privacy Policy explains how Growbal LLC (“Growbal,” “we,” “our,” or “us”) collects, uses, discloses, stores, and protects information when users access or use the Growbal platform, website, applications, AI-powered tools, communications channels, and related services.

Growbal LLC is registered with Sharjah Media City (SHAMS), United Arab Emirates.

Growbal serves users globally and seeks to process personal information in accordance with applicable data protection and privacy laws, including laws that may apply based on a user’s location, the location of service providers, or the nature of the services requested.

Growbal operates an AI-powered marketplace that connects entrepreneurs, investors, high-net-worth individuals, globally mobile families, business owners, and organisations with independent professional service providers, including company formation agents, tax advisers, immigration lawyers, residency and citizenship advisers, banking-support providers, relocation specialists, and related professionals.

Growbal is a technology platform. Growbal does not provide legal advice, tax advice, immigration advice, investment advice, accounting services, or regulated professional services unless expressly stated in a separate written agreement.

2. Information Collection

We may collect:

• Name
• Email address
• Telephone number
• Country of residence
• Nationality
• Company information
• Business objectives
• Investment objectives
• Relocation plans
• Residency or citizenship interests
• Tax-related requirements
• Jurisdiction preferences
• Communications with service providers
• Messages exchanged through the platform
• Documents uploaded to the platform

Documents and Supporting Information

Users may upload documents including:

• Passports
• Identity documents
• Corporate records
• Incorporation documents
• Tax documents
• Financial statements
• Proof of address
• Residency documentation
• Immigration-related documentation

Users should only upload information necessary to obtain services or proposals.

Information Generated Through AI Interactions

When users interact with Growbal’s AI systems, we may collect:

• Questions submitted to AI assistants
• Responses generated by AI systems
• Requirement summaries
• Jurisdiction preferences
• Provider matching criteria
• Proposal comparison data
• User feedback regarding recommendations

The AI may transform conversational inputs into structured service requests for provider matching purposes.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Platform usage information
• Cookies and analytics information
• Session and log data
• Fraud prevention information

3. How We Use Information

We may use information to:

• Operate the platform
• Create and manage accounts
• Match users with relevant providers
• Generate proposal requests
• Facilitate communications
• Compare provider proposals
• Process payments through third-party payment providers
• Verify service provider eligibility
• Monitor service quality
• Improve AI matching systems
• Detect fraud and abuse
• Comply with legal obligations
• Improve platform performance

4. AI-Assisted Processing

Growbal uses artificial intelligence technologies to assist with:

• Requirement gathering
• User onboarding
• Provider recommendations
• Proposal comparison
• Workflow automation
• Customer support

AI-generated outputs are intended for informational and matching purposes only.

AI-generated content does not constitute:

• Legal advice
• Tax advice
• Immigration advice
• Investment advice
• Financial advice
• Professional advice of any kind

Users should independently evaluate recommendations and seek professional advice from qualified advisers before making decisions.

5. Sharing Information with Service Providers

A core function of Growbal is facilitating introductions and proposal requests between users and independent service providers.

When users submit requests, Growbal may share relevant information with selected providers, including:

• Contact information
• Service requirements
• AI-generated summaries
• Uploaded documentation
• Communications relevant to proposal preparation

Providers receive information solely for evaluating requests, preparing proposals, communicating with users, and delivering services.

6. International Data Transfers

Growbal operates globally.

Information may be processed, stored, or transferred across multiple jurisdictions, including jurisdictions where service providers, technology vendors, payment processors, or users are located.

By using the platform, users acknowledge that information may be transferred internationally and processed in countries that may have different data protection laws than their country of residence.

7. Payments

Growbal does not directly process payment card information.

Payment processing services are provided by third-party payment providers, including Stripe and its affiliates.

Payment information is collected and processed directly by such providers under their own privacy policies and security standards.

8. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide services
• Maintain records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on account status, transaction history, legal requirements, and dispute resolution needs.

9. Security

We implement commercially reasonable administrative, technical, and organisational measures designed to protect information from unauthorised access, disclosure, alteration, and destruction.

However, no system can guarantee absolute security.

10. User Rights

Depending on your location and applicable law, including the European Union General Data Protection Regulation (“GDPR”), the UK GDPR, and similar privacy and data protection laws, users may have certain rights regarding your personal information.

Subject to the applicable law, users may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where applicable

Requests may be submitted through the contact information provided below.

10A. International Privacy Rights

Users located in certain jurisdictions, including the European Economic Area (EEA), the United Kingdom, and other regions with applicable privacy laws, may have additional rights regarding the collection, use, and processing of their personal information.

Growbal will consider and respond to privacy requests in accordance with applicable legal requirements and may request verification of identity before fulfilling such requests.

11. Contact

Growbal LLC
Sharjah Media City (SHAMS)
United Arab Emirates
Email: hi@growbal.net

For privacy-related enquiries, requests, or complaints, please contact us using the details above.